|
Free standard shipping (continental U.S.) with web orders $50+
|
|
|
Frequently Asked QuestionsSubmit a Question
Can't find an answer? Submit a question and we will get back to you within one business day:
General QuestionsThere are no set-up charges unless there is an exceptional amount of scanning or special handling required for your project. Is there a charge for printing a logo for our museum, company, organization etc? There is no extra charge for imprinting a logo or the name of your museum, organization, company on products with the exception of Presidents Rulers and Presidents Bookmarks. Presidents Rulers and Presidents Bookmarks are stock items. As such, there is a one-time $20 charge to add your full-color logo or company name, etc. Is there an extra charge for full color printing? There is no extra charge for full color printing. Am I able to request printing on the back of bookmarks? Yes, there is one-time set-up a charge of $30 plus 20 cents extra per bookmark for this service. Am I able to place my order online and receive quantity discounts? Yes. The quantity discounts are calculated automatically when qualifying items are added to the shopping cart. You may also place your order by calling our toll free number. Is it possible to use an image other than a stamp on my products? Yes, you may submit a logo, photograph, art or another image using our upload tool on the website. Please be assured that all art remains your property and is never used for anything other than your products. Your art is automatically copyright protected. High resolution images are required for a high quality result when creating your products. (300 x 300 pixels or larger). One way to test this is to look at your image on your screen at 100% of its size. If it fills half of your screen or more, it should print with crisp, clean lines. Please use one of the following formats: JPG, PNG, TIFF, PDF. If exact color matches are needed, please Include PMS colors. We are happy to typeset your text at no charge. Please remember to attach the file before clicking the "Send" button. If you prefer to submit your art or completed project by email, please send it to: We will acknowledge receipt of your art when it is received. After you place your order, you will receive a proof. To send "hard copies" for us to scan, send your graphic, art, photo, logo by mail to: Harmony Designs, Inc. I would like to use text or a quotation not shown on your website. Is this possible? Yes, you are free to use any text or quotation that is not obscene or in violation of known copyrights. Simply type your text or quotation in the space provided on the page where you can personalize your items. Will I see a proof before production? With your paid order, you can receive a free (optional) email proof. Your free proof includes one free revision if needed. If you would like a proof without placing an order, the cost is $25. Yes, customers may purchase any quantity of bookmark tassels. Quantity discounts are available. You may place your order directly from the Tassel page. I would like to purchase tassels with charms attached. Is this possible? Yes, please email or call (888-293-1109) for a price quote. There are several ways to order. 1. You can upload your image to see it immediately on a product of your choice. From the home page click on "See your design now." On the next page, click on "browse" to find a logo, photo, art or other image on your computer. Click "upload image." You will be able to see your logo, photo or art right away on all products. Click on a product to continue to the "build" page where you can type in wording and other personalization. You'll be able to see how this will look on your item right away. Select your quantity, add to your cart and check out. 2. Some customers prefer to send their art, logo or other information as an email attachment. If you email, please include your contact information , the product name, approximate quantity (if known). 3. You can call us to discuss your project: 888.293.1109 Product QuestionsWhich products include free gift boxes? Ceramic ornaments and all paperweights include a free gift box. A custom-made box is also included with jigsaw puzzles. Production TimeHow long will it take to produce and ship my order? We are often able to process orders within one to two business days, but occasionally, especially during busy times, production may take longer. We offer Rush Service and expedited shipping. If time is critical (special events, weddings) please call to confirm production time: 888-293-1109.
Pricing & ShippingQuantity Discounts are available for anyone who orders larger quantities. The discounted pricing is calculated automatically when qualifying items are added to the shopping cart. Yes, Rush Service is available. Click on the "Shipping" tab on the navigation bar on the top section of any web page. By entering your zip code and the product of interest, you can determine the "Rush Service" charge as well as the total cost for your order. You can also get this information by adding your items to the shopping cart and then typing your zip code in the "order summary" area. You'll be able to see options for shipping as well as Rush Service. StampsDo I need to provide my own stamps for products? No, we provide everything needed for production. Do you use actual stamps or are these reproductions? Your products will be created with actual, mint-condition postage stamps or licensed U. S. Postal Service reproductions. Whenever possible, you may choose either a real stamp or a licensed reproduction for your gifts. On the other hand, because we are not authorized to reproduce some stamps because of joint ownership licensing restrictions, we must use real stamps. Licensed reproductions only are used on Mugs, Posters, and Rulers. Why do some stamp products vary in price? Most of the stamps are out-of-print. As such, we must purchase them from secondary sources since they are no longer available through post offices. Like antiques and other items, pricing varies depending on the scarcity and value of the stamp. As a result the cost to create the product varies. Why aren't modern day celebrities on postage stamps? They are sometimes available on foreign stamps, but the U.S. Postal Service has a policy of not issuing stamps featuring live people. After someone has been deceased for five years they can be depicted on U.S. stamps. The exception is U.S. presidents who are featured on stamps immediately after they are deceased. |